Legal & Complaints
We’re committed to delivering exceptional customer service at all times. However, if your experience does not meet your expectations, it’s crucial for us to understand why so we can improve. Your feedback is instrumental in helping us enhance our services and ensure we meet your needs more effectively in the future.
If you’re dissatisfied with any aspect of our service, we encourage you to reach out to us. You can contact a member of our customer support team in the following ways:
You can send us an email detailing your concerns. We aim to respond promptly and thoroughly.
Telephone
If you prefer to speak directly with a team member, please call us. We’re available to discuss and address your feedback immediately.
Letter
You can also write to us at our postal address. We welcome written feedback and promise to consider it carefully.
Contact Details
Complaints Officer
Safeguard Mortgages Limited
16 Whittington Road
London
N22 8YD
Email: parit@safeguardmortgages.co.uk
Telephone: 020 8888 1567
We will then independently investigate the issues that you have raised and advise you of our findings.
Financial Ombudsman Service
Should you be unhappy with the resolution to your complaint you may contact the Financial Ombudsman Service, who can be contacted at the following address:
Financial Ombudsman Service
Exchange Tower
London E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Phone: 0800 0234 567
Fax: 0207 9641 001
The guidance and or advice contained within this website is subject to the UK regulatory regime and is therefore primarily targeted to customers in the UK.
Safeguard Mortgages is registered in England and Wales, Company Number 12470125. Registered Office Address, 16 Whittington Road, London, United Kingdom, N22 8YD